New England, Springfield
Park Info >Guest Relations

Guest Relations

We want to ensure you have a great experience at Six Flags New England. So we're available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk at the Main Gate, and our helpful staff will be happy to assist you with lodging and park information.

PARK SECURITY

Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.

INCLEMENT WEATHER

For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather. Six Flags New England reserves the right to shut down rides, close the park, and cancel any event due to inclement weather

PARK ANNOUNCEMENTS

We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

LOST CHILDREN

We encourage you to establish a meeting place in case your group becomes separated. Instruct children to contact the nearest Six Flags employee for assistance. The entrances to our Lost Parents are on Main Street and at the Monsoon Lagoon Entrance to Hurricane Harbor.

GUESTS WITH DISABILITIES

We strive to safely accommodate the needs of all guests including guests with disabilities. Safety and accessibility guidelines for certain rides and attractions have recently changed. Please view our Safety & Accessibility Guide for information regarding ride access, height and other physical restrictions, and Equal Access Passes. A copy of the guide is also available at Guest Relations.

Guests with casts will be able to ride most attractions in the park except BATMAN, Catwoman's Whip, Cyclone, Stampede Bumper Cars, Slingshot, Taz's Daredevil Dive and water slides in Hurricane Harbor. Casts must be below the elbows and knees so that guest are able to bend their limbs in order to ride all other park rides.  Casts cannot restrict ride restraints in any way.

For guests with prosthetics, there are restrictions on certain rides, depending on the prosthetic device.  The following attractions do not allow for prosthetic limbs: BATMAN, Bizarro, Goliath, Mind Eraser, and Taz's Dare Devil Dive.

SIX FLAGS SAFETY AND ACCESSIBILITY NOTICE

Our goal is to safely accommodate the needs of all Guests, including individuals with disabilities by providing equal access to rides and attractions.

Equal Access Passes are intended to accommodate Guests with mobility aides, service animals and legitimate disabilities that require alternative access to a ride. They are not designed to bypass or “skip” the lines and the wait will be equal to the posted wait times.

Individuals found to be fraudulently using the Equal Access Pass may be subject to civil penalties.

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